Legal

Privacy Policy Terms of Service

Arkna provides technical evidence infrastructure for AI agent activity. This policy explains what we collect, why, and the choices you have. It is written to align with the Australian Privacy Principles (APPs); where this policy and the APPs differ, the APPs prevail.

Account & contact details you give us (name, work email, company, role) when you request a review or correspond with us. Product telemetry from the Arkna service necessary to operate it. Agent-run records you choose to capture, which are redacted of personal information by default; capturing PII is the exception you configure, not our default.

Customer records remain in your environment. Arkna references your source records rather than copying them by default. Only de-identified aggregates leave your tenant, and only where you opt in. You can export or delete your data at any time; access, retention and export are scoped to the workflow under review.

The managed service runs in Amazon Web Services, Asia Pacific (Sydney · ap-southeast-2). BYOK and in-VPC / on-premise deployment are available where stricter data-residency or isolation is required.

To provide and secure the service, respond to your enquiries, and meet legal obligations. We do not sell personal information. We do not price your risk, and we have no stake in any decision your agents make.

You may request access to, or correction of, the personal information we hold about you, and may complain about how we handle it. Contact info@arkna.com.au. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

We'll post material changes here and update the date above. Where a change is material, we notify current customers by email.

These terms govern use of the Arkna website and, where a separate order or master agreement does not apply, the Arkna service. Where a signed agreement exists, it prevails over these terms.

Arkna produces a technical evidence record of AI agent activity. Arkna does not provide legal, regulatory, or compliance advice, and does not certify compliance with any framework. Frameworks referenced across this site (EU AI Act, ISO/IEC 42001, NIST AI RMF, APRA CPS 230/234, TGA) are standards Arkna maps evidence to, not certifications Arkna holds.

Use the service only for lawful purposes and in line with your agreement. Don't attempt to compromise the integrity of records, the hash chain, or other customers' data.

You retain ownership of the records you capture. You grant Arkna the limited rights needed to operate the service for you. Deletion and export are described in the Privacy Policy.

The service is provided "as is" except as set out in a signed agreement. Warranty, service-level and support terms are governed by your master agreement where one is in place.

Liability and indemnity are governed by your master agreement. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.

These terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

ARKNA PTY LTD · ABN 46 692 660 165 · info@arkna.com.au