Every organisation, person, account and event in this pack is fictional. It demonstrates an evidence structure, not a customer deployment.
01 · Executive summary
Refund approved outside policy.
Transaction-monitoring workflow · support-agent · escalated to human review.
Incident
IR-4471
2030-06-14 · 09:41 UTC
Material events
12
Evidence gaps
2 visible
Human decisions
1
Chain
intact
An AI agent gathered context, called an external screening service, applied policy AML-INV-2026.05, and recommended escalation with confidence below threshold. A human investigator changed the stated reason and retained the escalation. Two evidence references were unavailable at export and are recorded as gaps.
Gaps are recorded, not hidden. Two references could not be retained at workflow level. The pack states this explicitly so a reviewer knows the limit of the record.